The new, free ID card was ordered by Congress in 2015 as a way to give veterans proof of service at businesses without carrying a copy of their DD-214 forms. The VA a week ago rolled out the online application for the card for all honorably discharged veterans, but the system appeared to immediately face technical problems.
Tests by at least two Military.com reporters accessing the site with their own VA logins and military service credentials encountered repeated errors. One was able to successfully complete the process despite multiple rejections and system timeouts.
Currently, however, veterans who look to apply for the card are instead told they need to come back later.
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"Thank you for your interest in the Veteran Identification Card! Currently, we are experiencing a high volume of traffic. We apologize, and want you to know we're working to fix the problem," the notice states. "In the meantime, please enter your email address and we'll send an update when the Veteran Identification Card application is back online."
Officials with the VA did not respond to requests for information on when the application will be reopened, how many users successfully applied for the ID card before applications were suspended, or how many users started but did not complete the application process.
"We are aware some veterans have experienced issues with the application process, but leaders of VA's Office of Information and Technology are actively engaged in fixing them," Curtis Cashour, the agency's press secretary, said in a statement.
"Still, many Veterans have successfully registered for the card since the program was announced, and we are excited finally to begin providing this resource to Veterans, fulfilling a promise that was made to them more than two years ago under the previous administration," he added.
To apply for a card, users had to log in to the VA website using either a DS login or the ID.me system, provide a variety of personal information, and upload a copy of a government-issued ID. They also needed to provide a shoulders-up photo to be displayed on the ID card. VA officials said Nov. 29 that users could expect to receive their new ID cards within 60 days of application.
Some veterans, such as those who receive health benefits from the VA and military retirees, already have IDs that can provide proof of service. The new IDs will not qualify as official government-issued identification for air travel or other uses. The ID card program is voluntary.
-- Amy Bushatz can be reached at firstname.lastname@example.org.